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Title
Text copied to clipboard!Postal Service Window Clerk
Description
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We are looking for a dedicated and customer-focused Postal Service Window Clerk to join our team. As a Postal Service Window Clerk, you will be the face of our postal service, providing essential services to our customers. Your primary responsibilities will include assisting customers with mailing packages, selling postage, and providing information about postal services. You will also be responsible for managing the front desk operations, ensuring that all transactions are processed accurately and efficiently. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment. You should be comfortable handling cash and other forms of payment, and be able to provide exceptional customer service at all times. In addition to customer service duties, you will also be responsible for maintaining records, sorting mail, and ensuring that the postal office is clean and organized. This role requires a high level of integrity and the ability to handle sensitive information with discretion. If you are a reliable and hardworking individual with a passion for helping others, we encourage you to apply for this position.
Responsibilities
Text copied to clipboard!- Assist customers with mailing packages and letters.
- Sell postage stamps and other postal products.
- Provide information about postal services and rates.
- Handle cash, credit, and debit transactions accurately.
- Manage front desk operations and ensure smooth workflow.
- Sort and distribute incoming and outgoing mail.
- Maintain accurate records of transactions and services provided.
- Ensure the postal office is clean and organized.
- Resolve customer complaints and issues promptly.
- Assist with inventory management and restocking supplies.
- Operate postal equipment such as scales and meters.
- Prepare and process shipments for delivery.
- Verify customer identification for certain transactions.
- Provide assistance with postal forms and documentation.
- Ensure compliance with postal regulations and policies.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in customer service or retail preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and accuracy.
- Ability to handle cash and other forms of payment.
- Proficient in basic computer skills.
- Ability to work in a fast-paced environment.
- Strong problem-solving skills.
- Ability to stand for long periods of time.
- Reliable and punctual with a strong work ethic.
- Ability to handle sensitive information with discretion.
- Knowledge of postal regulations and services is a plus.
- Ability to lift and carry packages up to 50 pounds.
- Flexibility to work various shifts, including weekends and holidays.
- Strong organizational skills.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in customer service?
- How do you handle difficult or irate customers?
- Are you comfortable handling cash and other forms of payment?
- Can you provide an example of a time when you had to multitask effectively?
- How do you ensure accuracy in your work?
- What do you know about our postal services?
- How do you handle confidential or sensitive information?
- Are you able to work flexible hours, including weekends and holidays?
- Can you describe a time when you went above and beyond for a customer?
- How do you stay organized in a busy work environment?